Is an electronic cigarette for everyone?
Should I consult my physician?
Can an electronic cigarette help me quit smoking?
Can I use my electronic cigarette anywhere?
What should I purchase to get started?
Does Neusmoke offer a bulk or wholesaler discount?
What is your warranty/return policy?
Are electronic cigarettes cheaper than traditional cigarettes?
Does an electronic cigarette have a taste or smell?
What are some important safety tips?
Where do I return my item?
Is an electronic cigarette for everyone?
No. Electronic cigarettes are intended for ADULTS only. Some states enforce the legal age of smoking at 18 years old, while others at 21 years of age.
Should I consult my physician?
Yes. You must consult your physician if you meet the following criteria (but are not limited to):
Those who suffer from heart disease or high blood pressure.
Pregnant, nursing or those thinking of becoming pregnant.
Those allergic to nicotine or other Propylene Glycol (PG) products.
Can an electronic cigarette help me quit smoking?
An electronic cigarette is not marketed/advertised as a smoking cessation (quitting) device. There have been no studies of the success/failure rate of those who use an electronic cigarette. Therefore, it can only be marketed as a traditional cigarette alternative.
Can I use my electronic cigarette anywhere?
Yes and No. It does not fall under the traditional smoking ban, however, you should ask the owner of the establishment before using it.
What should I purchase to get started?
We recommend that you purchase a starter kit, 10 empty cartridges and a bottle of e-liquid. The starter kits do come with 5 pre-filled cartridges, but these typically do not last long enough for a new user to get a true feeling of using an electronic cigarette.
Does Neusmoke offer a bulk or wholesaler discount?
Yes. Please send us an e-mail through our Contact page with the subject line, “Bulk/Wholesale Enquiry”.
What is your warranty/return policy?
We offer a 7 day money back guarantee on all hardware. The customer has 7 days after receiving the product to initiate a return ticket by sending an e-mail to Support on our Contact page. We do not warranty or accept returns on e-liquid or cartridges.
Are electronic cigarettes cheaper than traditional cigarettes?
After your initial investment of the electronic cigarette starter kit, users will notice a dramatic increase in savings of up to 50 – 80 percent. A single 20ml bottle at 1/5 of the cost is equivalent to 20 packs of cigarettes.
Does an electronic cigarette have a taste or smell?
An electronic cigarette does not have a smell, but it does have a taste. The taste depends on the cartridge and/or e-liquid that is used with the device. There are multiple flavors to choose from.
What are some important safety tips?
Keep all products out of reach from children and pets/animals.
In the case of a persistent sore throat, discontinue use of the product. This may be a sign of Propylene Glycol (PG) allergy.
Keep e-liquid in a cool dark place.
Where do I return my item?
You may ship your item to the following address:
Neusmoke
902 Millville Road
Altoona, PA 16601
